Terms and conditions

1.Definitions

1.1“Platform” means the Silver Ticket website and app and every related service. “User” is anyone who creates an account, browses, or completes a purchase or sale.

1.2“Seller” is a user listing a ticket for sale. “Buyer” is a user buying a listed ticket. “Organiser” is the body that issued the ticket and is responsible for the event itself.

2.Eligibility and account

2.1Users must be 18 or older, keep their details accurate and current, and use their account personally without sharing sign-in details.

2.2Identity and IBAN verification are required to enable selling and withdrawals. The platform may request further documents for verification or anti-money-laundering compliance.

2.3Users are responsible for all activity on their account and must tell us immediately if they suspect unauthorised access.

3.Role of the platform

3.1The platform is not a party to the sale contract between seller and buyer; it provides listing, payment, escrow, delivery, verification and dispute support.

3.2Prices are set by sellers alone and may be above or below the face value printed on the ticket. The platform does not guarantee a particular seat or price level.

3.3We may change or suspend any service, or withdraw any listing, that breaches these terms, the organiser’s rules or applicable law.

4.Seller obligations

4.1The seller warrants they legally own the ticket, that it is valid and not sold or listed elsewhere, and that its listed details are accurate.

4.2The seller must deliver within 24 hours of the sale notice, or 24 hours before the event, whichever is sooner.

4.3Non-delivery, or delivering a non-matching or invalid ticket, incurs a penalty equal to the order value and may lead to suspension and cancellation of open listings.

5.Payment and fees

5.1A 10% selling commission is deducted from the seller and a 12% service fee is added for the buyer. All amounts are shown before confirmation.

5.2Order funds are held by the platform until the ticket is used or the claim window closes, then released for withdrawal to an IBAN in the seller’s name.

5.3VAT applies to fees under Saudi law and is itemised on the order invoice.

6.Prohibited use

6.1Automated buying or pricing software, multiple accounts, listing tickets the user does not own, and arranging to complete a deal off-platform are prohibited.

6.2Paying a seller directly outside the platform voids all guarantees and claim rights and may lead to account suspension without notice.

7.Limitation of liability

7.1The platform is not liable for event cancellation, postponement or programme changes, nor for organiser or venue admission decisions, beyond the published guarantees.

7.2Our financial liability is in all cases limited to the order value paid through the platform and what the guarantees expressly state.

8.Governing law and changes

8.1These terms are governed by the laws of the Kingdom of Saudi Arabia and its courts have jurisdiction over any dispute.

8.2We may update these terms and will notify users of material changes thirty days before they take effect, by email or in the app. Continued use after that date is acceptance.