Contents7 sections ⌄
Best price guarantee
If you find the same ticket — same event, stand and row — listed cheaper on another platform, we refund the difference plus 10% as platform credit.
Exceptions+
- —Auction offers, limited-time markdowns and closed member prices.
- —Tickets listed on unlicensed channels or chat groups.
- —Differences caused by fees, currency or hospitality bundles.
- —Seats that do not match in stand or row, even at a similar price.
Fan ticket guarantee
If the event is cancelled, your ticket is refused at the gate, or a ticket arrives that does not match what you bought — you get 100% back including fees.
Exceptions+
- —Postponed or rescheduled events: the ticket stays valid and no refund is due.
- —No-shows, arriving after gates close, or breaking venue rules.
- —The organiser changing the line-up, artist list or running order.
- —Claims filed more than 7 days after the event date.
Delivery before kick-off
Your ticket reaches you at least 24 hours before the event. If the seller is late we source a replacement of the same or better spec at our cost — and if none exists, we refund in full.
Exceptions+
- —Orders bought less than 24 hours before the event — delivered as fast as possible with no guaranteed window.
- —Wrong contact details or email on the account that stop the ticket arriving.
- —Tickets the organiser requires to be collected in person at the box office.
Which guarantee applies to me?
| Situation | Guarantee | What you get |
|---|---|---|
| Found it cheaper elsewhere | Best price | Difference +10% |
| Event cancelled | Fan ticket | 100% cash |
| Refused at the gate | Fan ticket | 100% cash |
| Ticket did not arrive in time | Delivery | Replacement or refund |
| Event postponed | Not applicable | Ticket stays valid |
The guarantees cover orders paid in full through the platform only. Paying a seller directly outside the platform voids cover entirely — details in the terms and conditions.
What we guarantee
Every ticket arrives before the event and admits you.
Guarantee questions
How do I request a refund?+
Open the order and choose Request refund.
When does a refund arrive?+
Three to seven working days, depending on your bank.
What if the event is cancelled?+
Everything is refunded automatically, service fees included.
Can I cancel after paying?+
Not once the tickets have been issued.
هل الاسترداد الجزئي متاح؟+
متاح للتذاكر غير المستخدمة من الطلب نفسه.
Three promises
If the event is cancelled.